Terms of Use

Welcome to Merchandise Store. These Terms of Use govern your access to and use of the Merchandise Store website, products, services, and related features.

By accessing or using our website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our website or services.

1. About Merchandise Store

Merchandise Store is an online merchandise platform offering products including apparel, accessories, customized merchandise, promotional products, and other related items to customers in India and selected international markets.

Merchandise Store is operated by Griffin Design.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using the website on behalf of a company, organization, or other entity, you confirm that you have the authority to accept these Terms of Use on its behalf.

Where applicable, purchases made by or on behalf of minors must be made with the involvement and consent of a parent or legal guardian.

3. Website Use

You agree to use the Merchandise Store website only for lawful purposes and in accordance with these Terms of Use.

You must not:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to our website, systems, accounts, or databases.
• Interfere with the operation, security, or functionality of the website.
• Introduce viruses, malware, malicious code, or harmful software.
• Use automated systems to scrape, copy, collect, or extract website content without permission.
• Attempt to impersonate another person, business, or organization.
• Use the website to distribute spam or unauthorized promotional content.
• Use our website or content in a way that infringes the rights of others.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on our website are accurate and up to date.

However, product colours, appearance, dimensions, textures, and other visual characteristics may vary slightly depending on your device, screen settings, manufacturing processes, materials, or product batches.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

5. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, modify product specifications, or restrict the availability of products to particular locations where necessary.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, revised availability, or applicable refund or cancellation options.

6. Product Prices

Prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, customs duties, or other charges may apply depending on the product, destination, order value, and applicable laws.

The applicable price and charges will be displayed during checkout before you complete your purchase, wherever applicable.

We reserve the right to correct pricing errors and may cancel an order affected by an obvious pricing error, subject to applicable law.

7. Orders

When you place an order through Merchandise Store, you are making a request to purchase the selected products subject to availability and acceptance of the order.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by you.

An order confirmation does not necessarily guarantee that the order will be fulfilled if the product is unavailable, payment cannot be verified, an error is identified, or other circumstances prevent fulfilment.

8. Order Cancellation

Order cancellation may be available before an order enters processing, production, customization, or shipment.

Once an order has entered production, customization, or dispatch, cancellation may not be possible.

Customized, personalized, made-to-order, or bulk products may be subject to additional cancellation restrictions.

Please refer to our applicable Returns & Exchanges Policy for further information.

9. Customized & Personalized Products

Merchandise Store may offer customized or personalized products where customers can provide text, names, logos, artwork, images, measurements, designs, or other specifications.

You are responsible for ensuring that all information and materials submitted for customization are accurate.

Once production or customization has started, changes may not be possible.

Minor variations in colour, placement, sizing, printing, embroidery, or other production characteristics may occur depending on the product and manufacturing process.

10. Customer-Submitted Content

If you submit or upload content to Merchandise Store, including logos, photographs, artwork, graphics, text, designs, trademarks, or other materials, you confirm that you have the necessary rights, permissions, and authority to use and provide that content.

You must not submit content that:

• Infringes another person's intellectual property rights.
• Violates applicable laws or regulations.
• Contains unlawful, defamatory, fraudulent, or misleading material.
• Contains malicious software or harmful code.
• Violates another person's privacy or publicity rights.
• Contains content that Merchandise Store reasonably considers inappropriate for production or publication.

Merchandise Store reserves the right to refuse or cancel an order containing content that may violate these requirements.

11. Intellectual Property

Unless otherwise stated, the content available on the Merchandise Store website, including text, graphics, logos, photographs, product images, designs, icons, layouts, videos, software, and other materials, is owned by or licensed to Merchandise Store or its respective content providers.

You may access and use website content for personal and legitimate shopping purposes.

You must not reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit our website content without prior written permission.

12. Trademarks

Merchandise Store, its name, logos, branding, designs, and other marks may be trademarks or protected identifiers of Merchandise Store or their respective owners.

You may not use our trademarks, branding, or logos without prior written permission.

Third-party trademarks, logos, and brand names displayed on our website remain the property of their respective owners.

13. Payments

You agree to provide accurate and complete payment and billing information when placing an order.

Payments may be processed through third-party payment gateways and payment service providers.

Merchandise Store is not responsible for errors, interruptions, or failures caused by third-party payment providers, subject to applicable law.

14. Shipping & Delivery

Orders are shipped according to our Shipping & Delivery Policy.

Estimated delivery dates are provided for guidance and may vary depending on the destination, product availability, processing time, courier services, customs clearance, weather, public holidays, and other circumstances beyond our reasonable control.

International orders may be subject to customs duties, import taxes, VAT, GST, handling charges, or other fees imposed by the destination country.

Please refer to our Shipping & Delivery Policy for additional information.

15. Returns & Exchanges

Returns, exchanges, replacements, and refunds are subject to our Returns & Exchanges Policy.

Eligibility may vary depending on the product, condition of the product, purchase date, customization status, and other applicable conditions.

Please review our Returns & Exchanges Policy before placing an order.

16. Promotions & Offers

From time to time, Merchandise Store may offer discounts, promotional codes, special offers, or other promotional campaigns.

Each promotion may have its own terms, eligibility requirements, validity period, product restrictions, and usage limitations.

Unless otherwise stated, promotional offers cannot be combined with other offers.

We reserve the right to modify or withdraw promotional offers where permitted by law.

17. User Accounts

Certain features may require you to create a Merchandise Store account.

You are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

You are responsible for activities carried out through your account unless unauthorized access resulted from circumstances for which you are not responsible.

Please notify us promptly if you suspect unauthorized use of your account.

18. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites, payment providers, logistics services, social media platforms, analytics services, or other external services.

Third-party services are governed by their own terms, policies, and conditions.

Merchandise Store is not responsible for the content, availability, security, or practices of third-party websites or services, except where otherwise required by applicable law.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

20. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, upgrades, technical issues, security measures, hosting problems, or circumstances beyond our reasonable control.

21. Disclaimer

To the maximum extent permitted by applicable law, Merchandise Store provides the website and its services on an "as available" and "as is" basis.

We do not guarantee that the website will always be error-free, uninterrupted, secure, or completely accurate.

Nothing in these Terms of Use excludes or limits any consumer rights or other rights that cannot lawfully be excluded or limited under applicable law.

22. Limitation of Liability

To the extent permitted by applicable law, Merchandise Store and its affiliates, employees, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the website or services.

Nothing in these Terms of Use limits liability where such limitation is prohibited by applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Merchandise Store, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms of Use.
• Your unlawful or unauthorized use of the website.
• Your violation of another person's rights.
• Content or materials submitted by you.
• Your fraudulent or abusive use of our services.

24. Suspension or Termination

We may suspend or restrict access to your account or website services where we reasonably believe that you have violated these Terms of Use, engaged in fraudulent or abusive activity, or where necessary to protect our website, users, business, or legal rights.

Where required by applicable law, we will provide appropriate notice or remedies.

25. Force Majeure

Merchandise Store will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, pandemics, government restrictions, strikes, transportation disruptions, supply shortages, technical failures, telecommunications failures, cyber incidents, or other events beyond our reasonable control.

26. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws applicable to the operation of Merchandise Store, subject to any mandatory consumer protection or other legal rights that apply to customers in their jurisdiction.

Any disputes will be handled in accordance with applicable law and the jurisdiction of the appropriate courts or authorities.

27. Changes to These Terms

Merchandise Store may update or modify these Terms of Use from time to time to reflect changes in our services, business practices, legal requirements, or other operational requirements.

The updated version will be published on this page with the revised date.

Your continued use of the website after the updated Terms of Use are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

28. Severability

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

29. Entire Agreement

These Terms of Use, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Exchanges Policy, and any other applicable policies published on our website, constitute the terms governing your use of Merchandise Store and its services.

30. Contact Us

If you have any questions regarding these Terms of Use, please contact us.

Email: info@merchandisestore.in

Phone / WhatsApp: +91 99016 94776

Business Hours: 9:00 AM to 6:00 PM

Terms of Use Updates

These Terms of Use are effective from the date stated below and apply to your use of the Merchandise Store website and services.