Privacy Policy

At Merchandise Store, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, protect, and share information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with Merchandise Store.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping or delivery address
  • Postal or PIN code
  • Country and location information
  • Order and transaction details
  • Product preferences and purchase history
  • Account login information, where applicable
  • Information provided when contacting customer support
  • Information provided for customized or personalized products

We may also automatically collect certain technical information when you use our website.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referring website or source
  • General location information
  • Website interaction and usage information

This information helps us understand how visitors use our website and improve our products, services, security, and user experience.

3. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling orders
  • Processing payments through authorized payment providers
  • Shipping and delivering products
  • Providing order updates and tracking information
  • Managing customer accounts
  • Providing customer support
  • Processing returns, exchanges, refunds, and replacements
  • Handling customized and personalized orders
  • Improving our website, products, and services
  • Preventing fraud, abuse, and unauthorized activity
  • Maintaining website security
  • Complying with applicable laws and regulations
  • Sending service-related communications
  • Sending promotional communications where permitted and where you have provided the required consent

4. Account Information

If you create an account with Merchandise Store, we may collect and store information required to manage your account and provide our services.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

5. Payment Information

Payments may be processed through third-party payment gateways and payment service providers.

Merchandise Store generally does not store complete payment card details such as your full credit or debit card number, CVV, or other sensitive payment credentials on our own systems unless specifically stated otherwise.

Payment information is handled according to the policies and security practices of the applicable payment service provider.

6. Order & Delivery Information

To process and deliver your order, we may share relevant information with logistics, courier, delivery, and fulfilment partners.

This may include your name, phone number, shipping address, order details, and other information necessary to complete delivery.

We only provide information reasonably required to fulfil the applicable service.

7. Customized & Personalized Products

If you purchase customized or personalized merchandise, you may provide additional information such as names, text, artwork, logos, images, designs, measurements, or other specifications.

This information may be used to produce and fulfil your customized order.

Please ensure that you have the necessary rights or permissions to provide any logos, photographs, artwork, trademarks, or other content submitted for customization.

8. Cookies & Similar Technologies

Merchandise Store may use cookies and similar technologies to provide, maintain, and improve our website.

Cookies may be used for purposes such as:

  • Remembering shopping cart and session information
  • Keeping users signed in where applicable
  • Understanding website usage
  • Improving website functionality
  • Analyzing website traffic
  • Supporting marketing and advertising activities where applicable
  • Improving website security

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Analytics & Website Performance

We may use analytics and website performance tools to understand how visitors interact with our website.

These tools may collect information such as pages viewed, device information, approximate location, traffic sources, and interaction data.

Analytics information helps us improve website performance, navigation, content, products, and customer experience.

10. Marketing & Promotional Communications

Where permitted by applicable law and where required, we may use your contact information to send promotional communications about products, offers, services, campaigns, or updates.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send important service-related communications, such as order confirmations, shipping updates, payment notifications, or account-related messages.

11. Sharing of Information

We do not sell your personal information to third parties for their own independent marketing purposes.

We may share relevant information with trusted service providers when necessary to operate our business and provide services to you.

These parties may include:

  • Payment processors and payment gateways
  • Courier and logistics providers
  • Website hosting providers
  • Technology and IT service providers
  • Analytics providers
  • Marketing and communication service providers
  • Customer support platforms
  • Fraud prevention and security service providers
  • Professional advisors and service providers

We may also disclose information where required by law, legal process, court order, government authority, or to protect our rights, users, property, or security.

12. International Data Transfers

Because Merchandise Store serves customers in India and internationally, some service providers or technology systems used by us may be located in countries other than your country of residence.

Where personal information is transferred internationally, we aim to take reasonable steps to ensure that the information is handled in accordance with applicable privacy and data protection requirements.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or stored through our website.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

15. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Object to certain types of processing
  • Request restriction of certain processing
  • Request a copy of certain personal information
  • Opt out of certain marketing communications

These rights may be subject to applicable legal requirements, limitations, and exceptions.

16. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children without appropriate consent or authorization where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

17. Third-Party Websites & Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

18. Social Media

Merchandise Store may use social media platforms and related tools to communicate with customers, promote products, and provide updates.

Your interactions with social media platforms are governed by the privacy policies and terms of those platforms.

19. Fraud Prevention & Security

We may process certain information to detect, prevent, and investigate fraudulent transactions, unauthorized activity, security incidents, abuse, or other potentially harmful activities.

We may cooperate with payment providers, security service providers, law enforcement authorities, or other relevant parties where necessary and permitted by law.

20. Legal & Regulatory Compliance

We may collect, use, retain, or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, government requests, tax requirements, accounting obligations, or other lawful requirements.

21. Changes to This Privacy Policy

Merchandise Store may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this page with the revised effective or updated date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

22. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Email: info@merchandisestore.in

Phone / WhatsApp: +91 99016 94776

Business Hours: 9:00 AM to 6:00 PM

Privacy Policy Updates

This Privacy Policy is effective from the date stated below and applies to your use of the Merchandise Store website and services.