Shipping

At Merchandise Store, we aim to make your shopping experience simple, reliable, and convenient. We offer shipping to customers across India and selected international destinations.

This Shipping & Delivery Policy explains how your order is processed, shipped, tracked, and delivered.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it.

Orders may require time for:

  • Order verification
  • Product preparation
  • Quality checking
  • Packaging
  • Customization or personalization, where applicable
  • Shipment processing

The estimated processing time may vary depending on the product, quantity, customization requirements, and destination.

Customized and bulk orders may require additional processing time.

2. Shipping Within India

We provide delivery services across India through our logistics and courier partners.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Order processing time
  • Courier service
  • Weather and other unforeseen circumstances
  • Public holidays
  • Remote or difficult-to-reach locations

The estimated delivery time will be displayed during the checkout process wherever applicable.

3. International Shipping

Merchandise Store offers international shipping to selected countries and regions.

International delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Local courier services
  • Import regulations
  • Weather conditions
  • Public holidays
  • Local delivery conditions

International customers should ensure that the shipping address and contact information provided during checkout are accurate and complete.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery destination
  • Order weight and dimensions
  • Number of products
  • Shipping method
  • International or domestic delivery

Applicable shipping charges will be displayed during checkout before you complete your order.

Certain products, locations, promotional offers, or order values may qualify for free or reduced shipping.

5. Estimated Delivery Time

Delivery estimates provided on our website are approximate and may vary depending on the destination and circumstances beyond our control.

India: [X–X business days]

International: [X–X business days]

These timelines may not include order processing, customization, weekends, public holidays, customs clearance, or other delays.

6. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing your tracking information, where tracking is available.

You can use the tracking number to monitor the progress of your shipment through the applicable courier or logistics partner.

If tracking information does not immediately appear, please allow some time for the courier system to update.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please carefully check:

  • Name
  • House / Building number
  • Street / Area
  • City
  • State / Province
  • Postal / PIN code
  • Country
  • Phone number
  • Email address

Merchandise Store may not be responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered shipment to the sender.

If the recipient is unavailable, please follow the instructions provided by the courier service to reschedule delivery or make alternative arrangements.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or other circumstances attributable to the customer.

9. International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, handling fees, or other charges imposed by the destination country.

These charges are determined by the relevant authorities in the destination country and may vary depending on local regulations and the nature or value of the shipment.

Unless otherwise stated during checkout, applicable customs duties, import taxes, and destination-country charges may be the responsibility of the customer.

Merchandise Store does not control or determine these charges.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

10. Shipping Delays

While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays may result from:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Customs clearance
  • Public holidays
  • Strikes or operational disruptions
  • Incorrect or incomplete delivery information
  • High-volume periods
  • Government restrictions
  • Other circumstances beyond our reasonable control

A shipping delay does not automatically qualify an order for cancellation or refund.

If your shipment is significantly delayed, please contact our customer support team with your order number.

11. Lost or Missing Shipments

If your order appears to be lost in transit or has not been delivered within a reasonable period after the estimated delivery date, please contact us.

We may coordinate with the relevant courier or logistics partner to investigate the shipment.

Depending on the outcome of the investigation, Merchandise Store may provide an appropriate resolution in accordance with our applicable policies.

12. Damaged Packages

If your package arrives visibly damaged, please take photographs or video of the package before opening it, where possible.

If the product inside is damaged, contact our customer support team as soon as possible with:

  • Order number
  • Photographs of the outer packaging
  • Photographs of the damaged product
  • Unboxing video, where available
  • Any other information requested by our support team

Please do not discard the packaging until the issue has been reviewed.

13. Products in the Same Order

If your order contains multiple products, they may be shipped together or separately depending on product availability, warehouse location, product type, and logistics requirements.

You may receive multiple tracking numbers or shipping notifications for the same order.

14. Customized & Personalized Orders

Customized and personalized products may require additional processing time before shipment.

The production or customization period will depend on the product, quantity, artwork, specifications, and other requirements.

Estimated delivery timelines for customized orders begin after the applicable production or processing stage has been completed.

15. Bulk & Corporate Orders

Bulk, corporate, event, promotional, and large-volume orders may require special shipping arrangements.

Delivery timelines and shipping charges for such orders may differ from standard ecommerce orders.

Our team may contact you before dispatch to confirm quantities, delivery requirements, shipping arrangements, and timelines.

16. Changes to Shipping Address

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will try to accommodate address changes before the order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address. Any additional charges resulting from an address change or redirection may be the customer's responsibility.

17. Undeliverable or Returned Shipments

An order may be returned to Merchandise Store if:

  • The address is incorrect or incomplete.
  • The recipient is unavailable after repeated delivery attempts.
  • The recipient refuses the shipment.
  • The shipment is not collected from the designated location.
  • Customs clearance is not completed.
  • The shipment cannot be legally delivered to the destination.

If a shipment is returned to us, please contact our customer support team.

Additional shipping or reshipping charges may apply before the order can be dispatched again.

18. Delivery Confirmation

An order may be considered delivered once the applicable courier or logistics partner records the shipment as delivered.

If you believe your order has been marked as delivered but you have not received it, please contact us immediately.

We may ask you to check with family members, colleagues, building security, reception, neighbours, or other persons who may have accepted the shipment on your behalf before initiating a courier investigation.

19. Shipping Restrictions

Certain products may not be available for delivery to certain countries, regions, postal codes, or locations because of product restrictions, courier limitations, customs regulations, or applicable laws.

If your destination is not available at checkout, please contact our customer support team to check whether an alternative delivery option is available.

20. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: info@merchandisestore.in

Phone / WhatsApp: +91 99016 94776

Business Hours: 9:00 AM to 6:00 PM

When contacting us regarding an order, please include your order number so that we can assist you more quickly.

Shipping Policy Updates

Merchandise Store may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping partners, services, processes, or applicable requirements.

The latest version published on this page will apply to orders placed after the effective date of the updated policy.