Returns and Exchanges

At Merchandise Store, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us and we will be happy to assist you.

Our Returns & Exchanges Policy is designed to provide a simple and transparent process for customers in India and around the world.

1. Return & Exchange Eligibility

Products may be eligible for a return or exchange if:

• The product received is damaged or defective.
• You received an incorrect product, size, colour, or quantity.
• The product received is materially different from the product ordered or described on our website.
• The product qualifies for return or exchange according to the product-specific policy displayed at the time of purchase.

To be eligible, the product should generally be unused, unworn, unwashed, and in its original condition, with the original packaging, tags, labels, and accessories intact.

Certain products may have different return or exchange conditions. Please check the product page before placing your order.

2. Return Request Period

Return or exchange requests must be raised within [2 days] from the date of delivery.

To initiate a return or exchange request, please provide:

• Order number
• Product name
• Reason for return or exchange
• Clear photographs or videos of the product, where applicable
• Any other information requested by our customer support team

Requests submitted after the applicable return period may not be accepted.

3. Damaged or Defective Products

If your order arrives damaged or defective, please notify us as soon as possible after delivery.

If the outer packaging appears damaged, we recommend taking clear photographs or a video of the package before opening it.

After reviewing the issue, Merchandise Store may offer an appropriate resolution, which may include:

• Replacement of the product
• Exchange for an eligible product
• Refund of the applicable amount
• Another suitable resolution depending on the circumstances

Where required, we may ask you to return the affected product before processing the replacement or refund.

4. Incorrect Product

If you receive a product that is different from what you ordered, please contact us within [1 days] of delivery.

After verification, Merchandise Store may arrange for the incorrect product to be returned and provide a replacement or refund, as applicable.

Please do not use, wash, alter, or modify an incorrect product before contacting our customer support team.

5. Products That Cannot Be Returned or Exchanged

Certain products may not be eligible for return or exchange because of hygiene, customization, product-specific, or other legitimate reasons.

• Personalized or customized products
• Products made specifically to customer specifications
• Products marked as Final Sale or Non-Returnable
• Products that have been used, washed, altered, or modified
• Products returned without original packaging, tags, labels, or accessories
• Products specifically excluded from returns on their product page

Product-specific return conditions will apply where they are clearly stated on the relevant product page.

6. Size & Colour Exchanges

Where size or colour exchange is available, exchanges are subject to:

• Product availability
• Product condition
• The applicable return or exchange period
• Product-specific exchange terms

We recommend reviewing the size guide, product specifications, and colour information carefully before placing your order.

A size or colour exchange may not be available for every product.

7. Customized & Personalized Merchandise

Customized and personalized merchandise is produced according to the information, artwork, specifications, or requirements provided by the customer.

Therefore, customized or personalized products may generally not be eligible for return or exchange due to a change of mind, incorrect selection, or customer-provided information.

However, if a customized product is received damaged, defective, incorrectly manufactured, or materially different from the approved specifications, please contact us so that we can review the issue and provide an appropriate resolution.

8. Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return, product category, destination, and applicable return policy.

Where the return is due to an error attributable to Merchandise Store, such as an incorrect or defective product, we will provide an appropriate resolution in accordance with the applicable policy.

For customer-requested returns or exchanges, return shipping charges may apply where permitted and applicable.

Any applicable return-shipping charges will be communicated during the return process.

9. International Returns & Exchanges

Merchandise Store accepts orders from customers outside India. International returns may be subject to additional shipping, customs, duties, taxes, and handling requirements.

• Return shipping arrangements may vary by destination.
• Customers may be responsible for applicable return shipping costs unless the return is due to an error attributable to Merchandise Store.
• Customs duties, taxes, import charges, and other non-refundable charges may apply depending on the destination country.
• International return timelines may vary because of transit and customs processing.

International customers should contact our support team before shipping a product back to us.

10. Refunds

Once a returned product has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the applicable payment method or another appropriate method communicated by our team.

The time taken for the refund to appear in your account may depend on:

• Payment method
• Bank or card issuer
• Payment gateway
• International transaction processing
• Weekends and public holidays

Shipping charges, taxes, duties, or other fees may be treated differently depending on the reason for the return and the applicable terms.

11. Exchange Processing

For approved exchanges, the replacement product will be dispatched after the returned product has been received and verified, where applicable.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund or another suitable option.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has entered processing, production, customization, packaging, or shipping.

Customized or personalized orders may have additional cancellation restrictions.

13. How to Request a Return or Exchange

Step 1 - Contact Us

Contact our customer support team with your order number and reason for the return or exchange.

Step 2 - Share Details

Provide photographs, videos, or any other information requested by our support team.

Step 3 - Review & Approval

Our team will review your request and confirm whether the product qualifies for return or exchange.

Step 4 - Return the Product

If approved, follow the return instructions provided by our team.

Step 5 — Refund or Replacement

After the returned product is received and verified, we will process the approved exchange, replacement, or refund.

14. Important Conditions

Please ensure that:

• Products are packed securely when being returned.
• Original packaging, tags, labels, accessories, and documentation are retained wherever applicable.
• Products are not damaged due to improper use, handling, washing, or storage.
• You do not send a product back without receiving return instructions from our team.
• Your order number is clearly mentioned during the return process.

Merchandise Store reserves the right to reject a return or exchange request if the product does not meet the applicable eligibility requirements.

15. Questions About Returns?

If you have any questions about a return, exchange, replacement, or refund, our customer support team is here to help.

Email: info@merchandisestore.in

Phone / WhatsApp: +91 99016 94776

Business Hours: 9:00 AM to 6:00 PM

Please include your order number whenever contacting us so that we can assist you faster.

Policy Updates

Merchandise Store may update this Returns & Exchanges Policy from time to time to reflect changes in our products, services, processes, or applicable requirements.

The latest version published on this page will apply to orders placed after the effective date of the updated policy.